Something wrong with your egg?

A shell that arrives cracked, a T-Rex that will not wake, a Megalodon tank that leaks — none of that is the hatch we promised. Here is the fastest way to put it right.

Start with the store you ordered from

Returns, replacements and refunds are handled through the order page of the store where you bought the egg. Open the order, choose the return or replacement option, and follow its steps. The store's own return window and conditions apply.

Before you send it back

1. Check the activation tabs were pulled fully and the batteries are seated
2. For the T-Rex, tap firmly on the top of the egg, not the sides
3. For the Megalodon, use room-temperature water and the full fill line
4. Take photos of any damage to the box or shell for the store's form

Manufacturer warranty

Warranty claims also start from your store order, where the purchase date and item are already recorded. Keep the box and receipt details until the hatch is done and the toy works as it should.